Customer Oriented Quality and Quality Function Deployment: A Review

Saurabh Kumar Shahu and Dr. Shiena Shekhar
Volume 1: Issue 1, August 2020, pp 40-44

Author's Information
Saurabh Kumar Shahu1 
Corresponding Author
1Department of Mechanical Engineering, Bhilai Institute of Technology, Durg, India.

Dr. Shiena Shekhar2
2Professor, Department of Mechanical Engineering, Bhilai Institute of Technology, Durg, India.

Review Article -- Peer Reviewed
Published online – 14 Aug 2020

Open Access article under Creative Commons License

Cite this article – Saurabh Kumar Shahu and Dr. Shiena Shekhar, ““Customer Oriented Quality and Quality Function Deployment: A Review”, ”, Journal of Production and Industrial Engineering, RAME Publishers, vol. 1, issue 1, pp. 40-44, August 2020.

In this research customer-oriented quality technique has been reviewed. It provides an outlook of quality function deployment and its probable scope for development has been provided. This will provide best opportunity for future work. As compared to other quality techniques QFD serves the best technique where quality is measured by the production engineers with priority to the customer's need. In this research paper, the basic guidelines are given for effective implementation of QFD i.e., kind of questions that has been asked to the customers, the prioritization of customer requirement and transformation of those requirements into technical terminology for manufacturing of product.
Index Terms:-
Friction Welding, Stainless Steel, Aluminum, Tensile Strength, Optimization by Taguchi methodology, ANOVA
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