Customer Oriented Quality and Quality Function Deployment: A Review
Saurabh Kumar Shahu and Dr. Shiena Shekhar
Volume 1: Issue 1, August 2020, pp 40-44
Saurabh Kumar Shahu1
1Department of Mechanical Engineering, Bhilai Institute of Technology, Durg, India.
Dr. Shiena Shekhar2
2Professor, Department of Mechanical Engineering, Bhilai Institute of Technology, Durg, India.
Abstract:-In this research customer-oriented quality technique has been reviewed. It provides an outlook of quality function deployment and its probable scope for development has been provided. This will provide best opportunity for future work. As compared to other quality techniques QFD serves the best technique where quality is measured by the production engineers with priority to the customer's need. In this research paper, the basic guidelines are given for effective implementation of QFD i.e., kind of questions that has been asked to the customers, the prioritization of customer requirement and transformation of those requirements into technical terminology for manufacturing of product.
Index Terms:-Friction Welding, Stainless Steel, Aluminum, Tensile Strength, Optimization by Taguchi methodology, ANOVA
REFERENCES L.P.Sullivan, “Quality function deployment,” Quality Program, pp. 39–50, 1986.
 Yoji Akao, “Quality function deployment: integrating customer requirements into product design,” Productivity Press, 1990.
 Abbie Griffin and John R. Hauser, "The voice of the customer", Marketing Science, vol. 12, 1991.
 John J. Cristiano, Jeffrey K. Liker, and Chelsea C. White, “Key factors in the successful application of quality function deployment (QFD),” IEEE transactions on engineering management, vol. 48, February, 2001.
 Lai-Kow Chan and Ming-Lu Wu, “Quality function deployment: a literature review,” European Journal of Operational Research, vol. 143, pp. 463-97, 2002.
 Marvin E. Gonzalez, Gioconda Quesada and A. Terry Bahill, “Improving product design using quality function deployment: the school furniture case in developing countries”, Quality Engineering, vol. 16, pp. 47–58, 2003.
 F.T,Enriquez , A.J.Osuna and V.G.Bosch , “Prioritizing customer needs at spectator events: obtaining accuracy at a difficult QFD arena,” International Journal of Quality and Reliability Management, pp. 984 – 990, 2004.
 Amrinder Singh Chahal and Priyavrat Thareja, “Green foundry development through casting simulation and QFD,” Indian Foundry Journal, vol. 57, August 2011.
 Mohammad Abdolshah and Mohsen Moradi, “Fuzzy quality function deployment: an analytical literature review,” Hindawi Publishing Corporation, Journal of Industrial Engineering, vol. 2013, April 2013.
 Ms. Varsha S. Patil, Dr. Nitin G. Phafat, Dr. Dhananjay R. Dolas, “Quality function deployment: case study on roadmap for impeller design,” vol. XI & Issue No. 1, January 2018.
 Ravi Kumar Singh, Virendra Rajput and Amit Sahay, “A literature review on quality function deployment (QFD),” IAETSD journal for advanced research in applied sciences, vol. 5, Issue 8, August 2018.
 Dr. Arash Shahin “Quality function deployment: a comprehensive review,” Department of Management, University of Isfahan, Isfahan, Iran.
 Min Li, Yaluo Yang, Jing Bai and Xiansheng Qin, “A framework for integrated optimization of product development process.”
 Sunday Ayoola Oke, “Manufacturing quality function deployment: literature review and future trend,” Engineering Journal, vol. 17, Issue 3, 2013.
 Hendry Raharjo, Min Xie, Aarnout C. Brombacher, “A systematic methodology to deal with the dynamics of customer needs in quality function deployment,” submitted to an international journal, vol.38, Issue 4, April 2011, pp. 3653-3662.
 James Flynn, Paul Slovic, C. K. Mertz, “Gender, Race, and Perception of Environmental Health Risks”, Risk Analysis, Volume14, Issue6, December 1994, Pages 1101-1108.
 Deming, W.E., “Out of the Crisis”, Cambridge University Press, Cambridge, 1986.
 J. M. Juran and F. M. Gryna, “Quality Analysis and Planning,” 4th Edition, McGraw-Hill, New York, 2001.
 Jae Kyeong Kim, Chang Hee Han, Sang Hyun Choi, Soung Hie Kim, “A knowledge-based approach to the quality function deployment”, Computers & Industrial Engineering, Volume 35, Issues 1–2, October 1998, Pages 233-236.
 Armacost, R. L., Componation, P. J., Mullens, M. A., Swart, W. W., “Customer requirements in industrialized housing”, Proc. Am. Soc. Civil Eng. Orlando, FL 48–58, 1992.
 Ghiya, Kinnar & Bahill, A. Terry & Chapman, William, “QFD: Validating robustness”, Quality Engineering, 11. 593-611. 1999. 10.1080/08982119908919280.
To view full paper, Download here